This case study was written by the Rosterfy marketing team. The original article can be found on the Rosterfy website.
A scalable and impactful volunteer program
Each year over 1 million Australians reach out to Lifeline.
Lifeline is a renowned national charity organisation that provides 24/7 crisis support and suicide prevention services to the Australian community. Lifeline operates a phone helpline and digital service through text and chat.
Through using Rosterfy they have been able to cut their volunteer application admin in half, saving them hours each week.
Their volunteers provide one-off crisis support to those that can benefit from immediate and short term assistance to cope with crisis or distress.
Why Lifeline Australia picked Rosterfy
One of Lifeline’s biggest pain points from their previous system was that it was not fit for purpose, nor scalable, with a heavy manual admin over head for their Recruitment Officer.
They also wanted to increase and improve the volunteer experience throughout their recruitment process. Rosterfy was selected due to its configurability with complex workforce requirements built in as opposed to requiring developers to develop things from scratch.
With Rosterfy now in place, Lifeline Australia have a fit for purpose system, that is configurable to their needs, allowing them to scale for the future.
“After one week of using Rosterfy, our Recruitment Office can process 10-12 volunteer applications per hour, as opposed to 3-5 volunteers per hour, through our previous system” .Voula Sofiou – Volunteer Delivery Lead, Lifeline
From ‘master spreadsheet’ to Rosterfy
Prior to using Rosterfy, Lifeline was using spreadsheets to manage their volunteer program. Looking for efficiency and scalability, they engaged Rosterfy to help streamline operations.
As part of the migration to Rosterfy, Lifeline undertook an extensive mapping process and identified key processes that could be automated thanks to Rosterfy, which resulted in them enjoying a 50% decrease in application administration.
