How Acuere Technology Enhances Mary’s House Services’ Use of Blackbaud eTapestry to Support Victim Survivors of Domestic Violence
On behalf of Mary’s House Services, I can confidently state that Acuere has profoundly impacted our ability to utilise Blackbaud eTapestry effectively.
Janine Wood – Philanthropy and Communications Manager – Mary’s House
Mary’s House Services has been working with the services of Acuere Technology in various forms and utilising their professional consultancy services for over 2 years.
At our inception, we licensed the use of a globally renowned CRM system, Blackbaud eTapestry, for our not-for-profit organisation, which supports victim survivors of domestic and family violence. Blackbaud eTapestry serves as a crucial record-keeping system, managing our donor records and coordinating with other service providers.
Initially, our organisation was run by volunteers. However, as we grew into a professional service with dedicated employees, it became imperative to seek expert advice on operating the system. Today, we employ a full-time Philanthropy and communications manager and a database coordinator, underscoring the ongoing need to optimise Blackbaud eTapestry and effectively communicate with our network and community.
Our collaboration with Acuere has been exceptional.
They are responsive and open to working with us on various campaigns. Acuere provides not only practical advice on system use but also insights into best practices and program developments. Their expertise allows us to capitalise on new features and improve our operations continuously.
Optimising the return on campaigns and ongoing communication with our important partners, donor community and various suppliers, who are integral to our operation and survival.
The success and longevity of our partnership with Acuere is directly attributed to their ability to listen to our needs, interpret our requirements, and respond with practical solutions.
They have significantly helped us enhance our communication with donors, again ranging from large benefactors to individual community members.
This partnership has enabled us to innovate and grow as an organisation, recently surpassing the provision of 14,000 safe room nights to women and children escaping domestic and family violence at our refuge and in more recent times expanding our service to offer outreach programs to victim- survivors of domestic abuse still living in the community.
Notably, Acuere has supported us during staff transitions, addressed challenges related to local donor access and account management, and provided expert methodologies to leverage the system for long-term growth and competitiveness. Their commitment to regular check-ins, workshops, and availability for queries, both simple and complex, is highly valued by our team.
We find them, compassionate to our cause, friendly, inspiring, and extremely professional.
On behalf of Mary’s House Services, I can confidently state that Acuere has profoundly impacted our ability to utilise Blackbaud eTapestry effectively.
We look forward to continuing this valuable relationship for years to come. Acuere’s professionalism and dedication make them deserved of our highest recommendation, which we extend without hesitation.
